2024 Q1 Aspire CCM-CXM Leaderboard Update

Aspire, a global analyst and market research firm specializing in the Customer Communications Management (CCM) and Customer Experience Management (CXM) industries, analyzes and ranks software vendors and service providers. Their vendor rankings are converted into six digital grids that comprise the Aspire Leaderboard—the industry's only interactive vendor comparison tool that allows you to assess CCM vendors by the criteria most important to your business.

Updated quarterly, Quadient is excited to announce that the 2024 Q1 Aspire CCM-CXM Leaderboard update is now live—with our Leader position maintained and top-ranked Journey Management and Omnichannel Orchestration capabilities!

Quadient Retains Leader Position on Three Key Grids

Quadient is proud to retain our position as a Leader on three key grids of the Aspire Leaderboard: AnyPrem CCM Software, Vendor Hosted SaaS CCM, and Communications Experience Platform (CXP). On the AnyPrem grid, our Inspire Flex enterprise CCM solution earned the highest overall score for Capabilities and the highest Technical Strategy score. The strength of our CCM capabilities was further recognized with top scores for Journey Management and Omnichannel Orchestration. Applying either capability filter places us as the Leader on the AnyPrem and SaaS CCM grids—across all industries and markets.

Enterprise CCM Leader with Journey Management

As more businesses look to transition from CCM to CXM, journey management is emerging as a critical CCM capability. Quadient is the Enterprise Market Leader on all three grids (AnyPrem, SaaS, CXP) with the Journey Management capability filter, demonstrating our superior ability to visualize, measure, and improve customer communications in the context of the customer journey. Quadient is also the Enterprise Market Leader on the AnyPrem and SaaS CCM grids with the Omnichannel Orchestration capability filter, further illustrating our ability to design and deliver a seamless omnichannel customer experience.

Get 30-day Premium Leaderboard Access!

We are thrilled to sponsor 30-day Premium Leaderboard Access, which unlocks:

• Detailed scoring for each vendor, across Capabilities and Strategic Direction

• Full range of dynamic grid filters and customization capabilities for all six grids

• Ability to save and share filtered grid views with colleagues via a personalized link

• Vendor profiles featuring expert analysis and customer feedback scores

Access more with a Premium Leaderboard subscription! Click the link below:

Activate Your Premium Leaderboard Access

Aspire Disclaimer
The Aspire Leaderboard™ is copyrighted by Aspire Customer Communications Services Ltd. and is based on the findings and opinions of Aspire’s consultancy organization. Aspire does not endorse any vendor, product, or service included in the Aspire Leaderboard. For tailored RFP support, please contact the Aspire team.

About Aspire
Aspire Customer Communications Services is a boutique consulting firm specializing in the Customer Communications Management (CCM), Customer Experience Management (CXM), and Customer Journey Mapping (CJM) industries. Through deep market expertise and global insights, Aspire works with Software, Services and Solution providers, and Business Advisories and Private Equity Firms to help them achieve their CCM goals. Find more information about how Aspire is helping organizations navigate the complexities of the customer communications world at https://www.aspireccs.com.

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